Terms & Conditions
Last updated: 4 August 2026
These terms govern services provided by Rekamedia Web Solutions(SSM SA0410151-V), referred to below as “we” or “us”.
1. Services
We provide website maintenance retainers, one-off technical services, and website design and development. The specific scope for your engagement is whatever is set out in your written quotation or the plan you subscribed to. Anything not listed there is out of scope and quoted separately.
2. Retainers and billing
- Retainers are billed monthly in advance. No deposit is required.
- Monthly plans have no minimum term and may be cancelled at any time. Cancellation takes effect at the end of the paid month; we do not pro-rate part months.
- Annual plans are billed for 11 months and run for 12. They are not refundable part-way through the term.
- Plan changes take effect from the start of the following month.
- Hosting is not included in any retainer and is billed separately.
3. Included work and fair use
Each plan includes a stated number of content edits and new pages or products per month. These do not roll over to the following month. Work beyond the included allowance is billed at our hourly rate, quoted and agreed before we start.
An “edit” means a single content change — swapping an image, updating text, changing a price. Minor design adjustments are included. A redesign, a new template, or new functionality is a project, not an edit.
4. Support hours and response times
Support hours: Monday–Friday, 9am–4pm. We respond to every request within 24 hours. We often reply over the weekend too — but we don’t promise it.
Response time means the time before we acknowledge and begin work on your request. It is not a resolution time — how long a fix takes depends on its complexity, and we will tell you what to expect once we have looked at it.
5. Your responsibilities
- Provide timely access to hosting, domain registrar, and the site itself.
- Ensure you own or are licensed to use all content, images and fonts you supply.
- Keep your own credentials secure and tell us promptly if they may be compromised.
- Respond to questions and approvals within a reasonable time — project timelines assume you will.
6. Backups and data
We maintain off-site backups for retainer clients at the frequency and retention stated in your plan. While we take reasonable care, no backup system is infallible, and we recommend you retain independent copies of business-critical data.
7. Ownership
On full payment, you own the website, its content, and its custom code. Third-party components — themes, plugins, fonts, stock imagery — remain subject to their own licences. Domains and hosting accounts are registered in your name wherever possible.
8. Limitations
We are not liable for downtime, data loss or damage caused by third-party hosting providers, third-party plugins or services, actions taken by you or others with access to your site, or events outside our reasonable control.
Our total liability in connection with any engagement is limited to the fees you paid us for that service in the three months preceding the claim.
We do not guarantee specific search rankings, traffic levels or revenue outcomes. Where we quote performance targets — such as page load times — they are targets based on the audit, not warranties.
9. Termination
Either side may end a retainer with notice as described in section 2. We may suspend or end services immediately for non-payment, or where we are asked to do something unlawful. On termination we will provide a copy of your site and data on request.
10. Governing law
These terms are governed by the laws of Malaysia and are subject to the exclusive jurisdiction of the Malaysian courts.
11. Contact
Rekamedia Web Solutions
No. 5, Jalan Putra Permai 10/1
Putra Heights, Subang Jaya, Selangor
WhatsApp: +60 11-5070 8000